Convert Plus not updating popup modules

[Isabelle_808]

Hi there,

Simple pop-up no longer updates, or updates partial content.
Cleared all cache, including via hosting.

“Download App” needed new url, impossible to save.
The image was updated though?

Created a new pop-up “New popup read and download app” but same, image updates, none of the content or links does?

Help appreciated.
Isabelle

[prakash_s]

Hello Isabelle,

Thanks for writing to us.

I checked your site settings, and it seems that there is an issue with the cache. I went ahead and set the permalink to “Plain” and then reset it to the “custom structure,” and it is working fine on my end. I would suggest you please clear your browser cache and check it again. I have tested it on the Google Chrome browser version 138.0.7204.184.

Hope it helps
Thanks

[Isabelle_808]

Hi,
Still not updating on my end.
Reverts to default template content. Button “Read it online” is the only item updating
Working on the new pop up [ New popup read and download app ]

EDIT:
Sorry for the edit…
Create a new slide in, worked OK but unable to change the image.
Currently using a square image but I have a full magazine cover thumbnail I would prefer to use. It shows correct one in set-up window, not on front end.

Wondering it time zone affects this plugin? I am in a different time zone than client.
Should I uninstall and reinstall?
You had at least one other user with the same issue.
Not sure if you linking posts so attached a screenshot.

Thanks

[christian]

Hey Isabelle,

This could be timezone specific as you noticed, we are able to edit. Please try creating a new user with a different timezone then clear the browser cache for added measure.

Thanks.

[Isabelle_808]

Thank you for your reply.
I will do this but still curious as why some items can update and others do not?
It’s a kind of hit and miss.

Also, this has never happened before and both myself and the client have always been in different locations with WP as Canada.

[christian]

Hey Isabelle,

We are not sure as of now as well so we need the test result as well.

Thanks.