Convert Plus not saving

Support
#1

Hi there,

I’ve seen a few others mention that they are unable to save changes to Convert Plus but there were no resolutions posted. I have Convert Plus 3.5.16 and have the latest version of WordPress and X theme.

I have deactivated all plugins and still have the issue. When I make changes to the info bar, they are not saving. Will this be getting resolved soon?

Warmly,

Dana

#2

Hi Dana,

This issue has been already resolved in the latest version of the plugin i.e 3.5.16. If you are still getting the issue, there might be some other reason behind it, even if you have already done a few steps, I would like to suggest troubleshoot the following common issue again to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hi there,

Here’s what solved the problem for anyone else who has a similar issue:

I found it was my child theme but got rid of my CSS and javascript which did not solve the issue. Aside from that, I didn’t do any further customizations.

From there, I saved my CSS and Javascript and deleted my child theme and re-installed it. I added my custom code back in and checked and Convert Plus was working.

Thanks for the help!

#4

Hi @dkolba,

You’re welcome and we’re glad that it is now working on your end. If you have any other concerns regarding our theme features, feel free to reach us.

Thank you.

#5

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