Convert Plus - Not receiving email notifications

Support
#1

Hi,

Not sure if you can help me here.

I set up a Slide In Subscription form, using Convert Plus.
I followed all instructions to set up an email address to receive notifications. (here)
Tested with two different email addresses and I am still not receiving notifications, not even in the spam folder.

Can you help?

Thank you

#2

Hello @PanInternational,

Thanks for writing in! Regretfully we cannot check your site because the given credentials is not working.
PPgq3rjzTemBEw33Jt22CA

Meanwhile, please double check also your SMTP settings to make sure that the sending of emails is working.

Kindly let us know how it goes.

#3

Hi ruenel,

Thank you for your reply.
I am sorry, that is not the back-end login page.

I don´t know how to check the SMTP setting. Can you point out where?

#4

Hi @PanInternational,

Thank you for the credentials but still not working, can you confirm that you put the correct email when you configure the notification? Can you check that email now, maybe there is just a delay?

I see that you have a Contact Form on your contact page, can you test that form if it’s sending email, this is to determine if the issue is with ConvertPlus or with your SMTP setting.

If you don’t receive the message from that contact form too, then please manually configure your SMTP manually, (you can follow this guide here).

You can also contact your hosting support to investigate why your site is not sending email, they have a better understanding if this is really an SMTP related issue.

Cheers!

#5

Hi,

I am sorry, I don´t know why it didn´t work.
The contact form is working.
It seems it´s only the Convert Plus that is not sending info.

Can you check again, plaese?

#6

Hello @PanInternational,

I have tested your SMTP and it is working.

I also tested the slidein form with two different emails. Can you please check the inboxes and the spam folder of the following email addresses I aded in the secure note below?

Kindly let us know.

#7

Yes, it is working now.

Our developer had to mess up with the SMTP, but now its working.

Now I just another small issue, I receive the notifications, but the content does not send the info I need.
It is a subscription form, so i should receive email addresses.

Iam trying to find the tags to add it to the info I should receive, but I am not finding them anywhere.

Can you help?

Thank you.

#8

Well, found it.

It´s {{content}}

Thank you

#9

We’re glad you sorted it out and thank you for sharing the solution with us.

Cheers!

#10

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