Convert Plus Modules Missing Background and Uneditable

[USAT009]

I only have one active modal and it does not work properly. The background suddenly changed to transparent. And any time i try to edit the module, it shows it as completely blank, as if no content ever existed in the module.

https://usatcorp.com/shop/airlink-rv55-rugged-lte-a-pro-router/

[marc_a]

Hi Jesse,

Thanks for reaching out!

The given credential is not working, please double-check and update it with the correct one. In the meantime, I suggest that you do TESTING FOR PLUGIN CONFLICT.

Hope that helps and let us know how it goes.

[USAT009]

please use email as a user. No new plugins have been added.

[tristup]

Hi @USAT009,

I have checked your staging server and found that the selected Background Type is Image and there is no image set into the Background Image section and that is why the Background of the Popup is transparent. I went ahead and changed it to the Simple Color and set the color, which resolves the issue. I would suggest you clear the cache from WP Rocket to check any changes made.

Thanks

[USAT009]

OK, i was able to fix the background, but I still needed to recreate all the content in the form. hitting edit still removes all the content from within the form.

[marc_a]

Hi Jesse,

I just check your live website Convert Plus and I was able to edit it without any issues. I suspect that this is a cache issue on your end. I suggest that you clear any 3rd party cache associated with your website and also clear your browser cache.

Hope that helps.

Thank you.

[USAT009]

Ok i’ll clear it all out and try again

[friech]

Let us know how it goes,

Cheers!