Convert Plus modal issue using Chrome for Windows

[TIS123]

Hi,

Using a Convert Plus modal I discover some problems with the theme. As shown on the attachment the modal within Chrome is out of the frame in the top of the browser, the close button is not shown and I cannot scroll to the top. As shown the modal looks okay when using Firefox. Can you check what went wrong?

Besides I would like the modal opens about 100px from the top of the browser frame, where can I set this?

I will send you the URL in a private message so you can check.

Best regards, Hans.

[thai]

Hi @TIS123,

It seems the height of modal wasn’t set correctly:

Could you please change the height to 300px instead of 300?

Let us know how it goes!

[TIS123]

Hi,

Thanks for helping so far. The modal height is set in the Advance Design Options in the Convert Plus settings (attachment) so I cannot add or remove px. Switching custom on/off (Modal Height) makes no difference.

Best regards, Hans.

[friech]

Hi @TIS123,

I’m on Windows 10 and check your site in Chrome and the issue is not happening on my end:

Try clearing your browser cache and any caching features you might have. Or use incognito mode where there is no caching and browser add-ons involve.

Thanks,

[TIS123]

Hi Friech,

Thanks for watching and it indeed seems to be a Chrome (settings) issue. Just tried Edge on my PC and it works fine but using Chrome with incoginto modus, clearing cache and disabling all plugin (extensions) makes no difference.

Because I don’t know the cause I’m worried the issue will occur by some other visitors too. So any suggestions are welcome!

Best regards, Hans.

[christian]

Hey Hans,

It looks like you have removed the “Modal Test” link in the page. Please check.

Thanks.

[TIS123]

Hi Christian,

Please click the text as shown in the attached image.

Best regards, Hans.

[rad]

Hi @TIS123,

I checked and compared to my installation with same versions and it works well, it appears it’s only happening on your site/ And the reason is the specified height doesn’t have px unit.

I’m not really sure what’s happening, as it appears correct on the setting screenshot that you provided. Perhaps you could provide your admin login credentials in the secure note so we could further check it?

Thanks!

[TIS123]

Hi Rad,

Thanks for helping! It looks to be a Convert Plus issue because it, as far as I can see, does not set the height with PX behind it. Would be great if you check it with my credentials, please see the secure note.

Kind regards, Hans.

[thai]

Hi @TIS123,

I could see that you’ve 12 active plugins on your website.

Please test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If it still doesn’t help, please add the following CSS under Theme Options > CSS:

div[data-modal-id="cp_id_093ae"] .cp-modal.cp-modal-custom-size.cp-modal-exceed {
    height: 500px !important;
}

Hope it helps

[TIS123]

Hi Thai,

It looks there is no plugin conflict but your CMS code works perfect, it’s like magic Thank you for your great support!

Kind regards,

Hans.

[ruenel]

You’re welcome!
We’re glad we were able to help you out.