Convert Plus Dropdown Field

Support
#1

Hi there,

After updating to Convert Plus 3.5.4, my dropdown fields are not showing up on the front end for my Slide In. But when I return to the form designer it shows up like normal. As of right now, I paused the status of the Slide In so the site doesn’t look broken to our visitors.

#2

Hi @iccwebadmin,

Would you please kindly add a new Slide In from scratch and assign it to a newly added page and test to see if it works correctly? I want to see if it is something related to your specific Slide In that you created or it is a plugin related conflict.

If it is only happening for your instance of the Slide In, I suggest that you add another one if it happens for all the Slide Ins I’d appreciate it if you get back to us with the tests below:

  • Change the Theme from X/Pro to a default theme of WordPress and check if the problem persists. I want to know if it is a theme related conflict or it is a problem from the plugin itself
  • Make sure that you have the latest version of the theme and if you use Child Theme please change it to the parent theme and test.

kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case if you still have problems.

Thank you.

#3

Hi @christopher,

I’ve done all the testing you have asked:

  1. Created a new slide in and new page - failed
  2. Change to X Theme parent theme (7.1.2) - failed
  3. Changed to Twenty Seventeen Wordpress default theme - failed

I have attached a secure note with all the information to my site.

Thanks!

#4

Hello WebAdmin,

Regretfully we cannot log in to your site using the given credentials. Can you please temporarily disable the Jetpack plugin instead?

Thank you in advance.

#5

Hi @runel,

I unfortunately can’t disable the Jetpack plugin because our site is hosted on Wordpress.com is there another way I can give you access. Such as inviting you as a user?

Thanks!

#6

Hello WebAdmin,

In that case, please create a user credentials that should work for our staff. We cannot give you specific user because several staffs are working 24/7.

Regards.

#7

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