Hi there, we activated ConvertPlus and installed the Connects plugin for integrating with Infusionsoft. Our website is precisemgmt.net. ConvertPlus came with the X-Theme. When I create a new campaign in Connects it’s stuck and can’t fully load this page http://prntscr.com/rf3pio.
All our plugins and X-Theme is updated.
Please help.
Hi William,
Can we do basic test first? You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
If in case this is not cause by a plugin, we need to see the actual error. Please share credentials inside a secure note. Please also add any other information that we need for testing. Thank you.
Hi @lely, thank you for the quick reply (as usual)!
I’ve added the logins to the Run My Practice website to the secure note(sorry I mentioned precisemgmt.net but I actually meant runmypractice.com).
Hi William,
I was able to create a new Campaign on your Connects with no issue (see screenshot below). Can you try Incognito or private mode of your browser where there are no caching and browser’s add-ons involve?
Or do you have another computer? Can you test it on a different computer?
Let us know how it goes,
Cheers!
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.