Convert Plus 403 forbidden error

Support
#1

Hi there,
On my site https://oneworldtrekking.com/trekking-destinations/nepals-classic-trips-and-epic-journeys/, we use the Convert Plus plugin to get emails and offer visitors a download pdf. This has been working fine the past two years. Recently it stopped working and gives a generic error “There was an error and the administrator has been notified.” When logged in, the error shows as a 403 forbidden. I spent an hour on the phone with WPEngine and there are no errors being logged, and there is even a 200 that comes through showing successful logging of the request. The file is available and not blocked in any way as viewed here: https://oneworldtrekking.com/wp-content/uploads/2021/06/One-World-Trekking-Guide-to-Nepals-Great-Trekking-Regions.pdf. This is also the link used to redirect users from the form to the download. I have searched and not found any support threads on this topic. I am wondering if there is an issue with the plugin, as it hasn’t been updated in a while because it is bundled. Can you please help me troubleshoot this error? Thank you!

#2

Hi Marcus,

Thank you for writing in, can you clarify how we can see the said error? I did fill the form modal that shows up when I first visit the site, and navigate around the site but did not encounter the said error.

In the meantime, please do a Testing for Plugin Conflict, and if that did not work try switching to parent Pro theme.

Cheers,

#3

Hi Friech,
When you are on the page https://oneworldtrekking.com/trekking-destinations/nepals-classic-trips-and-epic-journeys/, sit there for 5-8 seconds and the pop-up will show. After you submit the email address is when the error shows up. I also reached out to Convert Plug a week ago but haven’t had any response. Thanks for the help! I have tested for plugin conflicts, and didn’t resolve the problem.

#4

I have actually disabled on most pages, but have the popup enabled on this page to test and fix. https://oneworldtrekking.com/trekking-destinations/trekking-trips-in-nepal-download-test/

Thank you!

#5

Hi Marcus,

Thank you for the clarification but still, I can’t see 403-forbidden-error.

I got this error though when submitting an email.

Do you have any custom scripts somewhere? Can you try removing those for a while and see if that resolves the issue. Also, try switching to your parent PRO theme, there might be a conflict on your child theme.

Let us know how it goes,
Cheers.

#6

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