Convert Plug Connect Add on Issue - Forbidden Error

Support
#1

Had a different issue which troubleshooting did solve. However somehow this issue started popping up.

The troubleshooting I did was to disable every single plugin one at a time and purge cache every possible place and check. One by one until everything was disabled. Did not fix.

I even tried deleting the plugin like you recommended to another user and then re-installing from X theme settings in WP dashboard.

I’m moving from Mailchimp to Active Campaign and unable to download the connect to get them to work together and connect the accounts.

I keep getting forbidden error.

Screen Shot 2021-12-28 at 3.06.38 PM
Screen Shot 2021-12-28 at 3.06.38 PM2392×884 126 KB

Screen Shot 2021-12-28 at 3.33.43 PM
Screen Shot 2021-12-28 at 3.33.43 PM3676×1258 208 KB

I’ve purchased 5 licenses to x theme over the years.

Screen Shot 2021-12-28 at 3.38.00 PM
Screen Shot 2021-12-28 at 3.38.00 PM880×1816 206 KB

Lately getting questions answered has taken days, and this issue is happening on multiple sites. But most important one is YourBrooklynGuide.com

#3

Hi @Scott_Herder,

By withdrawing the post, I believe you already have resolved the issue. If the issue still existed, you can let us know.

Thanks.

#4

Oh whoops, no it’s not resolved. I just accidentally uploaded photos individually and withdrew the seperate posts containing individual screenshots.

#5

Hi @Scott_Herder,

No problem on that. I would suggest you share please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#7

Made secure note incorrectly. Still not fixed.

#8

Hello @Scott_Herder,

I tried to install the plugin from the Convert plus addons but it was not working and there is a JS console error while installing the plugin from there, it might be due to plugin conflict or JS customization issues. I have installed the Active Campaign Addon by downloading the plugin from the Convert plus site.
You can download the plugins from here

Plugins-‹-Your-Brooklyn-Guide-—-WordPress
Plugins-‹-Your-Brooklyn-Guide-—-WordPress1334×112 24.7 KB

Please have a look at your site and activate the plugin.

Thanks

#9

Looks like everything is working well now. Thank you!

#10

Hi @Scott_Herder,

Glad that we are able to help you.

Thanks

#11

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