Convert Plug borders

Support
#1

Hi please check out sub.protecmobil.com
If you scroll a slide comes in, which is made with convert plus.
This box has a borders on each side, but I didn´t set these borders.
I only set a border at the top and I don´t from where these borders are.

Thx for help
Andre

#2

Hi Andre,

I have checked your site but the ConvertPlug doesn’t seem to show up after scrolling.

Would you mind letting us know how we could trigger ConvertPlug on the site?

Thank you.

#3

Hi, ok that is the next step of crazy things going on.
I can´t see it too.
But the slide in is still set. I send you login details as privat message. Please take a look on it.

The problems started with the last update.

Thanks for help
Andre

#4

Hello There,

Thank you for providing the information. We have investigated and it seems that there is a JS error on the page. This could be the reason why it is not showing on the page. The error could be caused by a 3rd party plugin. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Another this is that, I noticed that you have installed w3 Total Cache. Please keep in mind that after doing every updates and small site changes such as saving your convertplus slide in, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors. Caching plugins are best enabled when you are already finish developing your site.

If still nothing is working, please pause your slide in and create a new and see how it goes.

Hope this helps.

#5

Hi, deactivating all plug in´s doesn´t effect anything.
I keep the wp cache plug in deactivated, thank you for the info.

I created a new slide without borders, and the problem is also there.
The new slider has set a border just on the top. On the livepage I have four borders (not in the cornerstone preview)

I have the feeling that this came with the last convert update. Annoying because the page should go live this week.

Thanks for help
Andre

#6

Hi Andre,

To get rid of the border, you can try adding this in PRO > Launch > Theme Options > CSS

.cp-slidein-content.ps-container {
    border:0 !important;
}

Hope that helps.

#7

Hi, sure that works, but I don´t think that it is the right way if something is set in the plug in, and the
plug doens´t do it. I set a border just at the top of the slide-in. You can see it if you open any page in cornerstone.
Would be happy to find the basic cause, instead of using overwriting code.

Thx
Andre

#8

Hey Andre,

Thanks for updating in! If you want the disable the border within the ConvertPlus settings, please edit your slide in and go to the Advance Design Options. This is where you will find the border settings. Setting the border style to none will remove the border.

Hope this helps.

#9

Hi, I guess you didn´t get me right.
I know how to set the borders in convert-plus, but the problem is that my changes are not visible on the live page.

That is how my slide-in is set and how it looks like in the admin panel

This is how the slide in looks like if I open the page regulary in a browser.

So as you can see, something doesn´t work right and I need to help to find the conflict, or whatever. Before the last update it worked pretty good.

Thanks for help.

Andre

#10

Hi Andre,

Thank you for the clarification.
I did check and notice that the Convertplus CSS added on the fly through settings is not updated. See this: https://screencast-o-matic.com/watch/cbQOn7ItWk
There are still remnants of cache. Did you clear all cache before disabling the caching plugin? If yes, please check in from your hosting provider if there is caching there too and tried clear cache.

#11

I clicked “empty all caches” before I deactivated the plug in, and I deleted the cache of my browser, but nothing works.
Further idea?
At the same time I ask my hosting provider, but I am sure they can´t help me.

#12

Hi there,

I set the border to none and it works, but yes, modifying border per side isn’t taking effect. It could be due to internal cache of your hosting (it’s not the standard cache).

Should it be no border at all or just on top?

Thanks!

#13

Just on top

#14

Hi there,

It looks like a bug, I’m able to reproduce this on the latest version of ConvertPlus. I’ll forward this as bug and for temporary fix, please add this CSS to your global custom CSS.

.cp-slidein-content {
    border-bottom: 0px !important;
    border-left: 0px !important;
    border-right: 0px !important;
}

Thanks!