hello
i have tried to import a template from the convertplus site but it won’t work. The team of convertplus has been taking a look at the fault and they sended me a link with a little video off them checking it. they say there is a error 500 internal server.
Here is the video: http://take.ms/2osxd
Can you please help me? i already deactivated some plugins, this didn’t solve anything.
Greetings
Hi Thibaud,
Thanks for writing in! First of all, please check your PHP version running on your server and make sure to use PHP v5.6.x or later to avoid incompatibility issues. Also to check 500 error details, you can enable WP_DEBUG mode on your WordPress and re-perform the same actions (https://codex.wordpress.org/WP_DEBUG).
Also make sure that you’re fully updated as well. You can check the latest version numbers from here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195) and update your X theme accordingly (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62).
If you’re still having issues, you need to test for a plugin conflict by disabling your third party plugins. If the issue resolved, then you can activate your plugins one by one to see which plugin causing the issue.
If you cannot isolate your issue, please provide us with your WordPress login credentials along with your FTP credentials in a secure note to check your issue further.
Let us know how it goes.
Thanks!
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.