Content on one classic card not appearing

[dianesanfilippo]

Please respond to moriah@balancedbites.com, I’m troubleshooting this on Diane’s behalf.

Hi there,

I’m having an issue with the content on one of my Classic Cards not appearing on my webpage. It appears as expected in Cornerstone, but when going to look at the page, it shows with the default Title and text. I’ve tried to delete and replace the card, and duplicated other cards that are functioning as expected and then replaced the contents with what I’m trying to show. Nothing’s working.

I’ve viewed this in multiple browsers, cleared the cache in WP Engine, and had coworkers look at it on their machines as well. I’ve tried PNGs and jpegs as images, and I’ve tried to upload the file with different file names as well. Is there a conflict with the specific characters I’m using or something?

Links are to screenshots of the issue:

Please respond to moriah@balancedbites.com, I’m troubleshooting this on Diane’s behalf.

[paul.r]

Hi,

Sorry but we are not allowed to contact Customers outside the forum.

I browse through your site but could not find the page you are referring to.

Can you provide us the exact url of the page where we can see the issue.

This is to ensure that we can provide you with a tailored answer to your situation.

Thank you.

[dianesanfilippo]

It’s alright, I’ll keep checking back here.

The page is in draft mode currently as we don’t want it to be live yet.

you can log in to the site here: https://balancedbites.com/wp-admin

using my credentials (secure)

and the webpage is https://balancedbites.com/meals/

[ruenel]

Hello @dianesanfilippo,

You have inserted an invalid card content. Please be advised that the output of the front content will be wrap with <p> tag. Adding this code with a <div> tag in it is not valid:

<img src="https://balancedbites.com/wp-content/uploads/2019/01/Balanced-Bites-Meals-Cajun-Pork-Tenderloin-Keto-1.png">
<div style="margin-top: .5em; font-style: italic;">*Parsley garnish not included.</div>

You are not supposed to nest <div> tag inside a <p> tag. Only <p> tag is allowed inside a <div>. Please fix it by replacing it with span or <em> like this:

<img src="https://balancedbites.com/wp-content/uploads/2019/01/Balanced-Bites-Meals-Cajun-Pork-Tenderloin-Keto-1.png">
<em style="margin-top: .5em;>*Parsley garnish not included.</em>

Hope this helps.

[dianesanfilippo]

Ok great, will fix. However, this still didn’t fix the problem.

The content is still not appearing on my viewing the page, but it shows up in Cornerstone. See screenshots attached above.

[ruenel]

Hello @dianesanfilippo,

It looks like you are using CloudFlare and what has been being served by the browsing is a CloudFlare cache. Please go CloudFlare and log in to your account. You need to purge the site cache and test your site again. It still does not work. Please enable the development mode as well.

Please let us know how it goes.

[dianesanfilippo]

Hi there, I cleared the cache and enabled development mode, and it’s still acting the same way.

Any other ideas?

[christian]

Hey Moriah,

Some of your image really can’t loaded in the frontend. It’s not because of Cornerstone or this is not an issue with Cornerstone.

Please contact your host why you get an error loading your images. Refer to the screenshot in the secure note.

Thanks.

[christian]

UPDATE: I reloaded your page again and most of the images that weren’t load or having an error previously are loaded now. Please clear your browser’s cache and also check in incognito mode and other browsers.

You still must contact your host about the image loading issue.

Thanks.

[dianesanfilippo]

So it wasn’t actually any of the possible issues you’d listed above, just FYI.

We have another plugin on our site called Affiliate Machine, which injects links for specific keywords and “Steak” was one of them. We edited the settings in Affiliate Machine and it fixed the issue. It would be good to know that anchor tags aren’t allowed in the title sections… because apparently this was the issue.

Thanks for the other ideas, hopefully this can help other people having similar issues.

[ruenel]

Hi Diane,

We are just glad that you have figured out which has caused it and corrected the said issue.
Thanks for letting us know! If you need anything else we can help you with, don’t hesitate to open another thread.

Best Regards.