Content of home page gone, except when logged in?

Support
#1

Hey guys,

I really like X and working with cornerstone. Usually I can figure these problems out but this one just completely baffles me…

I’ve been making my website the past couple of days but now when I view it in an incognito window (or just when not logged in to the site) all of the homepage content is gone. Only the Header and Footer are left. When I log back into the site I see everything just as I’ve created it. I thought It may be the feature that lets you hide certain areas for specifics screen sizes but as far as I know that’s not it. Could you guys please take a look? I don’t want to have to do all my work again.

Thank you!

#2

Hi There,

I got this error message when visited your login URL:

Meanwhile, please follow these steps:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Switch to the parent theme to check if the issue persists.
  6. Turn off all the cache plugins.
  7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

Let us know how it goes!

#3

Hi Thai,

Thanks for your very quick reply!

I can’t believe it but it was indeed just a small plugin conflict, it’s fixed now.

Normally this would be the first thing I’d check but I just totally forgot all about it.

Many thanks!

#4

Glad it’s working now, and you’re most welcome!

#5

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