Content Not Editable

[marymmccauley]

Hello,

The same issue on the same page happened again (see this thread: https://theme.co/apex/forum/t/content-is-viewable-but-not-editable/51915/13). It only occurs in this particular section of the site, (https://sandbox.zivelo.com/products/hardware/ the FLOOR-STANDING - INDOOR & OUTDOOR DIGITAL SIGNAGE section). I cloned the page and tried again, but most of the content isn’t displaying in the editor, so I’m going to rebuilt it and delete that section, but how can I prevent this from happening?

Thank you for your help.

[ruenel]

Hello Mary,

Thanks for writing in!

If you are not yet done building with your site or making all those pages, I would highly recommend that you disable any caching plugin and any JS/CSS minify plugin. This prevents any issues on the site and would likely to display the output directly and not the cache version.

When you clone a page please make sure that you have inserted valid and correct html codes in that page to avoid any further conflicts when you use the page as a template or into the new pages you have cloned.

Hope this helps.

[Prasant]

Hello Mary,

After my colleague RueNel posted the reply, have you added or updated this thread as it’s showing up in unresolved list of tickets? Can you please let us know the information that you have added?

Thanks.

[marymmccauley]

I haven’t done anything different. I recreated the section and will consider deactivating the caching plugin for the time being.

[rad]

Sure, please let us know if still have issues regarding this

[marymmccauley]

I’m still having an issue with this page: https://sandbox.zivelo.com/products/hardware/
After turning caching off, I was unable save any edits done in the pro editor, so I tested plugins, turned caching back on, and then was able to successfully save. But now, at the bottom of the page, the background of the form’s section is black, and it’s not set to be black. I’ve removed that section and loaded in it’s template, and it’s still black. How can I fix these glitches?

[ruenel]

Hello Mary,

I have checked your page and I found out that you use a text element and inserted this:

<p class="man"><!--[if lte IE 8]>
<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>
<![endif]-->
<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>
<script>
  hbspt.forms.create({
	portalId: "4584080",
	formId: "1801da32-810d-4cbd-9254-2a478ce0450a"
});
</script></p>

This is incorrect. I would recommend that you remove the text element and replace it with raw content element or a content area element instead.

Hope this helps. Please let us know how it goes.

[marymmccauley]

Alright, I inserted the forms template and changed the type of element the form is inserted into, and the whole section is still black on that page. How can I correct this?

[paul.r]

Hi Mary,

It’s the blank section “Zivelo Hero Carousel” that was causing the issue.

I added a gap element to that section and it did fix the issue.

Kindly check in your end.

Thanks

[marymmccauley]

Looks good, thank you.

[paul.r]

You’re welcome!