Content & Navigation Elements Not Opening

Support
#1

My mobile menu does not open. It does open in the backend, not the front. I also created a content modal in the footer with a form in it that doesn’t open either. I’ve emptied caches, tried different containers for the menu, nothing works. Can you take a look.

In screenshot you see the hamburger menu is selected but there is no menu below it?

#2

Hello James,

Thanks for writing in! It turns out that there is a JS error on the page. This happened because you added an invalid JS code in the custom JS section. I went ahead and resolve the issue already.

I added this code instead:

</script>

<!-- Begin Constant Contact Active Forms -->
<script> var _ctct_m = "ee57c7945e621924c7cbef06b329894b"; </script>
<script id="signupScript" src="//static.ctctcdn.com/js/signup-form-widget/current/signup-form-widget.min.js" async defer></script>
<!-- End Constant Contact Active Forms -->

<script>

The opening <script> and closing </script> is needed because the output is already wrap with that script. This is a custom hack so that you can insert your code which is not supposed to be there.

Please check your site now.

#3

Thanks, but…

The navigation collapsed appears in the ipad size menu - it does’nt open.
The newsletter modal link in footer does’t open either.

I cleared caches, resaved, still nothing.

#4

Hello James,

You navigation collapse menu is not working because it is assigned to a non existent menu.

Please edit your header again and make sure that you have assigned the correct menu.

I went ahead and changed the menu assignment. Please check your site now.

#5

Menu still doesn’t open. Newsletter modal in footer doesn’t open. It’s still exactly like the video I sent.

#6

The menu opens in “inspector” in the back end, but not on the site. It’s been doing that.

#7

Hello James,

I can see that you are using CloudFlare. Please go to CloudFlare.com and log in to your account. You will need to purge your site cache so that the latest changes will be displayed and not the cache version. For best results, please make sure to use the recommended CloudFlare settings which can be found here: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/8/

Please let us know how it goes.

#8

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