Content hidden behind header when using button to scroll down

Support
#1

Hi,

Hoping you can help. I’m using a button to scroll down down a page, but when the content moves up, it goes to far and is then hidden by the header. How do I stop content scrolling behind the header?

Thanks.

#2

Hey David,

I’m sorry but I’m not sure if I understand the issue. Please give us the URL of your site so we could try what you described and we see the issue firsthand.

Thanks.

#3

Hi @dgh789

Please check this screencast: https://imgur.com/a/XfCeiVv and let me know if I’m looking at the right version of your site, I’ve added these lines to my hosts file but I’m not sure if it’s the correct site? I can’t reproduce this issue.

Thanks.

#4

Hi Alaa, wrong site. I added some details in a secure note on this ticket. Wasn’t sure if it should be public or not? Apologies…still learning :slight_smile:

#6

So from bottom up…thats the header I have with a video playing underneath. The button at the bottom is used to scroll the page up, and it does…but it goes to far and part of the page is hidden by the header. So should look like the middle image, but actually looks like the top image. Thanks for your help. Much appreciated.

#7

Hello There,

We have updated our host file and added your site in it.
Regretfully this is the only what we are seeing: http://prntscr.com/juqf4x

Could you please double check if you have given the correct information?

Thanks.

#8

Hi RueNel,

Thanks for your message. Seems strange that you can’t get to my site? Here’s the entire transcript from the web hosting service providers that helped me to redirect from our current ‘live’ HubSpot site to our new wordpress site (if I can do this you guys must be able to):

Your Chat Transcript on 24/05/2018
David Hollingsworth: Just purchased a Go Geek WordPress Hosting Account. Logged in. Installed WP…now when I click ‘Go To Admin Panel’…so I can start building my new website, nothing happens. The page just stalls and doesn’t;t go any further. Can you help please? Thanks, David.
David Hollingsworth: This question is related to account:annectouk.co.uk
Evgeni Z.: Hi, David
Evgeni Z.: Welcome to the liv echat!
Evgeni Z.: How may I be able to help you today?
David Hollingsworth: Hi
David Hollingsworth: Just purchased a Go Geek WordPress Hosting Account. Logged in. Installed WP…now when I click ‘Go To Admin Panel’…so I can start building my new website, nothing happens. The page just stalls and doesn’t;t go any further. Can you help please? Thanks, David.
Evgeni Z.: what is the url that you use to access wordpress?
David Hollingsworth: www.annectouk.co.uk/login
David Hollingsworth: I think I just solved my problem. We already have an active HubSpot website: www.annectouk.co.uk - I assume this is causing the problem
David Hollingsworth: How do I fix this?
Evgeni Z.: your domain name: annectouk.co.uk/ resolves to another hosting provider
Evgeni Z.: what you see is from there
Evgeni Z.: do you want your other site to be online while working on the new one here or that is not a requirement?
David Hollingsworth: Yeh, the old/current HubSpot website needs to remain active/live while I build a new WordPress website. Can I do this?
David Hollingsworth: Hello?
Evgeni Z.: Yes, it can be done
Evgeni Z.: you can use hosts file
Evgeni Z.: it is local change that requires you to edit a file on your mac
Evgeni Z.: telling it to ignore the dns and connect here
Evgeni Z.: I can show you a guide and give you the line that you should add
Evgeni Z.: just a moment please
David Hollingsworth: Awesome :slight_smile:
Evgeni Z.: your mac won’t be able to access the old site, but every other device will be
Evgeni Z.: this is the guide
Evgeni Z.: url:https://www.siteground.com/kb/how_to_use_the_hosts_file/
Evgeni Z.: and just a moment to give you the line that you should add
David Hollingsworth: Awesome. Thanks Evgeni. You’re a big help! You deserve a pay rise :slight_smile:
Evgeni Z.: 77.104.132.181 annectouk.co.uk www.annectouk.co.uk
Evgeni Z.: is what should be added to the file.
Evgeni Z.: Thank you, I appreciate this.

Let me know how you get on or if you need anymore info from me.

Thanks,
D.

#9

Hi,

I have added this to my hosts 77.104.132.181 annectouk.co.uk www.annectouk.co.uk and same as my colleague I am also seeing this.

Did you also add that in your hosts file? It seems that your site is pointing to another host in your end.

Thanks

#10

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