Content Dock, Mailchimp

Support
#1

I have been unable to resolve the following for votepatphillips.com

  • Adjusting the content dock styles to match the rest of the site. Is there a way to reference a class that holds all the styles from the pro interface/customization? If not what’s the best practice for creating styles that will work here.

  • Email forms is installed in the content dock. When subscribing the button fades out but nothing ever happens, no redirect is ever made, the email is not added to my mailchimp list.

  • best practice for getting equal spacing above and below the logo on the top left

  • how to stop menu from adding blank space to right of submenu items extending all the way to end of screen on desktop screen size

I have credential son my site set up for you

#2

Hello Patrick Phillips,

Thanks for writing in!

The credentials do not work for us. The password seems incorrect.

1.) The content dock elements is taking the styling like the font family from your global settings. The problem is that your page content is using Arial which is not the one you have set globally. You added this:

<p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 8pt; background-color: #ffffff;"><span style="font-size: 10.5pt; font-family: Arial; color: #606060; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">I’ve served our community in many capacities including:</span></p>

And this made the font family set globally being overridden with your inline css in the contents. You must edit your content and make sure to use only plain text. And if you need to adjust something then go to X > Theme Options > Typography.

2.) Can you please confirm that you have installed the latest version of Content Dock (2.0.3) and Email Forms (2.0.3)?Please keep in mind that after doing every updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

3.) To have an equal spacing above and below the logo on the top left of your header, please add some top and bottom margin for your logo image element.

4.) You will have to use Natural Width for your submenu. For more details, please check this out:

Hope this helps. Please let us know how it goes.

#3

Thank you so much for the quick reply and your help in better learning x/pro.

The credentials should work now. I forgot to hit save. Apologies.

  1. Thanks for identifying this additional styling that I must have accidentally added via copy/paste into the UI from a different content source. I have removed the styles however the content dock style remains the same. Any further advice?

  2. Yes 2.0.3 is installed. The form sometimes seems to add the email much later ([email protected]) has been added now. But it doesn’t happen immediately and it doesn’t notify the user of successful submission or error. I also believe it is still failing in many cases.

  3. Thank you, this is resolved.

4)Thank you, this is resolved.

#4

Hi Patrick,

  1. The Content Dock is now inheriting the styling the of the theme. You can navigate to Pro > Content Dock > Settings to change few of its styling, mostly the color styling.

  2. Sorry that you’re having that issue, this is actually a known bug on our Email Form extension. For now, I advise using this plugin instead. Let us know if you need assistance styling this.

Thanks,

#6

  1. Resolved now although I’m not clear on why the settings menu on my homepage requires me to have at least one font while there is a global body font and headings font set…

  2. I’ve implemented the new plugin - I now get a response every time submitting the form - however, the submission fails every time “oops. something went wrong…” I tried going into mailchimp and removing all list fields not included in the form and this did not help.

#7

Hi,

Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

https://wordpress.org/support/plugin/mailchimp-for-wp/

Thank you for your understanding.

#8

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