Content dock issues

Support
#1

Hi X,

I know in pro there are a ton of content dock issues but now in the normal X as well. I cant select certain pages or products. I take it this is also a known issue you are working on? When will content dock be fixed?

#2

Hey,

Thank you for writing in!

To investigate your problem better, can you provide to us your website link including the WP credentials? This way we can check if there`s some external factor causing it.

#3

Hi John,

Please find details below.

Hopefully you can resolve this as i have the same problem on a few sites.

#4

Hi there,

Thank you for the login information. I see that you are using the old version of the plugin and as the folder name is changed in the new version you need to do as follows:

  1. Deactivate and delete the Content Dock plugin. (You will not lose your settings)
  2. Go to X > Overview and scroll down to the Extensions section and install and activate the Content Dock again.
  3. Go to the plugins page and make sure that the version of the plugin is 2.0.2.
  4. now check and see if the problem you were experiencing is fixed.

Thank you.

#5

Hi Chris,

Yes fixed the issue with the pages but still have tons of issues with the content dock:

  1. I cant see the X to close the content dock on PC view
  2. When clicking the X to close on Mobile the content dock doesnt go away but just slides to the right slightly but still obstructs the view
  3. I cant get the border to be invisible
  4. The colours i have specified in the content dock for the X to close and its hover dont show

Why are your extensions causing so many problems lately? There are lots of issues with all of them? Are you aware of all the issues?

#6

Hi there,

Actually, that is not the case in our installation. My guess is that something is off in your installation. I checked your website and found out that might be related to Jetpack and the W3 Total Cache plugins.

We minify the assets of the plugins and theme ourselves, and those plugins try to do the same thing and the double minification happens which might cause such an issue.

I suggest that you purge all caches and turn off those plugins to do the changes.

Thank you for your understanding.

#7

Hi Chris,

I have turned off the plugins and purged the cache but still no luck in seeing the changes to content dock?

Since Jetpack has over a million installs surely the plugins should be designed to work with it?

Any other idea how i can get this to work?

#8

I have checked and its just the styling issues of the border and close button that dont work properly.

I added a title to the content box in a yellow header that displayed fine but i cant seem to change the border and close button styling. Should i use css to do this since the plugin doesn’t work properly?

#9

Hi, @craig!

Thanks for asking.

  • Mobile error: I setup Width (px) on Content Dock settings at the minimum value (250px) and now it’s working. This value is needed for javascript animations. Please check if it’s working properly on your mobile now.
  • I can confirm the “x” close button has an issue: wp-emoji is converting to an SVG emoji so color can’t be applied.
  • The border has a fixed value of 1px solid, so it remains visible even with no color set.

Both misbehaviors (close button and border) are now set to be fixed in the next release of the extension. As a temporary fix, please try the following:

  • Add to your custom CSS:
.tco-content-dock {
  border: none;
}
a.tco-close-content-dock span[data-content]::before {
  content: attr(data-content);
}
  • Edit your plugin file wp-content/plugins/views/site/content-dock.php at the line 89 and change from:
<span>&#x2716;</span>

to:

<span data-content="&#x2716;"></span>

Thanks!

#10

I have issues with content dock too, it does show always even when user click “Do not show again” and reload page, it is there again, this is too intrusive. I suspect it is issue with WP Super Cache, but hey who doesn’t cache their sites nowadays as otherwise load times are unacceptable. Any ideas? Thanks.

#11

Hi @ArnieX,

Thanks for writing around! Can you confirm that you are fully updated? (Theme and Plugins)

You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

If you find anything to be out of date, you can review our update guide.

Also make sure to purge the cache and deactivate your cache plugin and see if this resolves the issue.

Let us know how this goes!

#12

Hi,

thanks for the reply. I’m fully updated, cache cleared. I haven’t tried disabling supercache but in meantime I have installed ConvertPlug, such a powerhouse ;), I should’ve started with it right away. ConvertPlug works perfectly and has a ton more features, thanks for including it within X theme.

Martin

#13

You’re welcome Martin!
Thanks for letting us know that it has worked for you.