Content dock has no content on pages other then homepage

Support
#1

Hi,

I’ve configured Content Dock to show content on every page and post. On the homepage, it works perfect. But on other pages it appears, but without content. What’s going on here?

This is what’s shown on all pages except the homepage; the homepage works fine:

Scherm­afbeelding 2024-04-20 om 22.05.03
Scherm­afbeelding 2024-04-20 om 22.05.03692×202 6.15 KB

Disabled caching and plugins, just to be sure, but that’s not resolving the issue.
I’ve added a secure note with credentials to check the live website.

#2

Hello @dhunink,

Thanks for writing in! I wasn’t able to replicate the issue on our local testing server. Could you please temporarily deactivate all the WP Rocket plugins? We want to investigate the issue without these plugins being active. It would also help if you could clone this site to a staging site so we can do the troubleshooting on the staging site without affecting your live site. You might want to check this article to learn how to clone the staging site:

Best Regards.

#3

Hi @ruenel,
thanks for getting back to me. I’ve created a staging environment and will share the URL in a secure note. The credentials are identical to the ones shared in the initial secure note.
On the Dev-site, WP-Rocket is disabled, but the issue is still there.

#4

Hey @dhunink,

Thanks for updating in! Did you happen to edit the plugin and added this broken HTML code to the Content Dock output code?

<div style="border:2px solid #84666a;position:relative;">
			<div style="font-size:12px;padding:1px 4px 1px 6px;float:right;background-color:#84666a;margin-bottom:2px;color:#FFF">tco-content-dock</div>
				<div style="clear:both"> </div>
		</div>

I would recommend that you deactivate the Content Plugin, delete the plugin, and reinstall it again.

Kindly let us know how it goes.

#5

Hi @ruenel,
I don’t remember editing the plugin. I actually would never do that. But just to be sure, I removed the plugin and reinstalled it. That did not resolved the issue i’m afraid.
I can see that the HTML-code you posted is invalid, but I don’t see where it’s coming from. I’ve double-checked my child-theme, and it’s not coded there.

So far the main clue I’ve got is the content of the widget is retrieved from the DB on the homepage, but is not on any other pages. Can we debug that some more perhaps?

#6

Hey @dhunink,

I can’t seem to log in to the site anymore. When I open it, I see this:

  • See the secure note.

Please check the debug_log for errors.

Thanks.

#7

That’s fixed, sorry for the inconvenience