Content dissappeared on mobile

Support
#1

Hi,
I’m getting more and more frustrated with X theme (especially after the update)… I tried to hide 1 section on mobile devices… Now the entire page shows nothing on mobile devices… already checked the visibility icons ofcourse and it all should work fine however it doesn’t. I also set the section to visible ln mobile but the page is stil empty on mobile.

www.zuidvenne.com
For instance at the “duurzaamheid” page.

Thanks in advance

#2

Hey There,

If you have checked the visibility settings of your sections and rows, please re-click the icons On and Off.

If that does not help,would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password

All the best!

#3

Hi Joao,

I’ve tried re-clcking the icons on and off but without result.
I’ve added a secure note with the credentials.

Thanks.

#4

Hi,

Upon checking, I can see all your section are set to be hidden in mobile.

I went ahead and deselect and your content is now showing in mobile.

Kindly check in your end.

Thanks

#5

Thanks! It works again.
But how is this possible? How did I supposedly select ALL content/sectors? Because I can only see every sector individually… I have got the same problem with the “zeezout rokerij” page.

Could you please tell me what I did wrong?

Thanks!

#6

Hi there,

I am not certain what is wrong with the setup that you did previously. What you can do is double check if the row and the section settings for the mobile visibility is set correctly. Also, try to clear your browser cache.

Thank you.

#7

I checked everything and cleared my cache and, on my end dubbel checked the section settings however everything seems to be set up just fine…

Would you please set everything to visible on mobile on the “zeezout rokerij” page, just like you did on the “duurzaamheid” page? I’m not able to do this since every mobile visibility icon is set up fine on my end.

Best regards.

#8

Hi there,

I checked the page in question and the first Section had it set to hide on mobile devices. I set it to show on all devices.

Kindly use Google Chrome browser, maybe your browser is not showing the latest changes due to a cache or something. Try other browsers, please.

Thank you.

#9

Thank you. I’m using Chrome, and tried using safari as well. The first section was selected as visible on mobile on my end… but sinds you charges it back only the first section is visible on mobile and the rest of the section isn’t showing.

#10

Hi there,

That is strange. For some reason, it seems that the default view is not conveyed to the frontend. I suggest that you go to the page and change the hidden/show option of each slide and save the result, then go back and set them again to whatever hide/show mode you like and save.

That should fix the issue as that was what I did and it fixed the problem.

Thank you.

#11

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