Content builder won't load

Support
#1

In order to get the content builder to load I have to deactivate every single plugin. Is there a way to find out why this is??

I am building and learning this theme on a staging site, does this matter?

I have spent hours trying to get this to work and assistance would be appreciated.

#2

Hello @itfitspt,

Thanks for asking and I am sorry for the trouble you are facing with Pro.

Upon deactivating all plugins, content builder is loading then I think it might be the case of plugin conflict. Have you tried to reactivate one plugin at a time to narrow it down?

That being said I think you may be running out of your memory. You can try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Along with that please check the following as well.

  • Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
  • Check your PHP Max Execution Time and set it for 300 for optimal usage.

If above solutions does not work for you, please share website login details (url/username/password) in a secure note for us to take a closer look.

Thanks.

#3

I can’t seem to activate ANY plugins and have it work.

I can’t seem to find the .php file you are referring to so I have sent you my credentials

thanks

#4

Hello @itfitspt,

Thanks for updating thread. :slight_smile:

I am able to activate/deactivate plugins. To see if if there is some issues with builder I created a test page and editing the page by adding few elements and it seems to be working fine. I have recorded a screencast that you can take a look. https://cloudup.com/c3n6XxN2EdO

Can you please try again and let me know how it goes.

Regarding increasing PHP memory limit, you can get in touch with hosting provider or take a look at following tutorial to edit wp-config.php file.

Thanks.

#5

Yes, you activated the plugins and then deactivated them when you created the test page. You did not try to edit a page with a plugin activated.

I have tried numerous plugins one at a time and so far it does not matter. If I have one plugin activated the builder stops responding.

As soon as the plugin is deactivated, changes will work on the page.

#6

Hello There,

Thanks for updating us in. It appears that you are suffering PHP memory exhaustion. By default, WordPress will attempt to increase memory allocated to PHP to 40MB (code is at the beginning of /wp-includes/default-constants.php) for single site and 64MB for multisite, so the setting in wp-config.php should reflect something higher than 40MB or 64MB depending on your setup.

You will have to login to your ftp and browse to your WordPress installation files. You must find the wp-config.php file and edit it as we have previously mentioned in our response. If you won’t mind, you can provide us your FTP details so that we can login, investigate this issue and should be resolved the issue in no time.

Best Regards.

#7

I have put the code into the file and I have been able to activate a few plugins so far. There are a couple that won’t work. I’m still trying to figure out which ones I can live without.

Thanks for your assistance. Knock on wood it’s working. Now to figure out how to make sections take the whole width.

Lisa

#8

Hi There,

You have to turn off the Inner Container of row in your sections.

Hope it helps :slight_smile:

1 Like
#9

Wonderful! Thanks!

#10

You’re welcome!
Thanks for letting us know that it has worked for you.

#11

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