Contact form now working

[GenP]

Hi,
The contact form 7 isnt working on chinchintalu.com site.
COuld you please help me with that?

[marc_a]

Hi @GenP,

Thanks for reaching out!

I just check your account and you have an outdated X theme and cornerstone plugin. I suggest that you update your theme to the latest version for compatibility. To avoid any issues when updating the theme, please follow the steps below.

1.) Uninstall and remove the current cornerstone plugin you have
2.) Update the X theme to the latest version
3.) Install the latest cornerstone plugin

Hope that helps.

Thank you.

[GenP]

Hey, I updated it and i lost access.

[tristup]

Hi @GenP,

I checked your site and found that the Cornerstone is updated to its latest version i.e 5.3.3 whereas the X theme is still in the older version i.e 7.2.3. The issue you are having might be due to the incompatibility between X and Cornerstone. I would suggest you follow the below steps while updating the X theme and the Cornerstone.

1. Delete the Cornerstone existing one
2. Update the X theme to the latest version i.e. 8.3.3
3. After deletion of the Cornerstone, please use the link in the dashboard to automatically install the Cornerstone.

Hope it helps.
Thanks