Contact Form 7 not processing entries

[KMCHTX]

I used the creative contact 2 template to install a contact form with the contact form 7 plugin.

When people complete the form we do not receive any of the data in any of the fields. However our email provider does record their email addresses and correctly adds them to our newsletter list. Thus, I can see that information is being submitted and received, but we don’t see it on the final email that comes to us.

I am not sure how to troubleshoot this and am hoping you can help.

Thanks

meditationinhouston.org to see the form. If you provide me with a support email address I can send you a copy of one of the output emails we receive if you’d like to review the erroneous product.

[ruenel]

Hello @KMCHTX,

Thanks for writing in!

Please go to Contact > Forms and then edit it. Make sure that you have inserted the email address under the Mail tab.

To properly set up Contact Form 7, please check this out:

• https://contactform7.com/setting-up-mail/

[KMCHTX]

Thanks Ruenel

That is exactly how my form is set up. Also, that is exactly what the emails I receive look like. It is as if the placeholders are non-functional!

You can clearly see the results are not what is to be expected.

[ruenel]

Hello @KMCHTX,

You will need to update the placeholders and make sure that the fields will be used in the Mail section. Just follow documentation for fix your issue.

Hope this helps.