Contact Form 7 in-progress spinner gif not displaying

[designbythink]

Hi

So I’m aware of the fact that the Contact Form 7 in-progress spinner has been removed from the theme because of performance issues. The problem is that this causes endless confusion for my clients, as they can see no indication of whether or not their form is being processed, and then they often navigate away from the page before the success message can be displayed.

I have tried all of the code snippets that have been suggested, and I also tried deactivating Flamingo, but the spinner gif is still invisible. What else can I try?

[tristup]

Hi @designbythink,

Thanks for reaching out.
The In Progress spinner has been replaced by the Ajax Loader, which should be shown when the form is submitted.

If that is not showing, please let us know the website URL and credentials in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– Page URL where you are having this issue.
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[designbythink]

Hi @tristup

Many thanks for your response. The problem is present on all my websites that use X.

Please see below for logins one such website. I have already deactivated Flamingo, which didn’t seem to have any effect. The problem appears on https://www.allandel.co.za/contact-us/.

[tristup]

Hi @designbythink,

It has been found that the is-active class is not added to the ajax-loader while clicking into the submit button and that is the loader is not showing.

reasons might be some different reason behind your reason, I would like to suggest troubleshoot the following common issue to help us to recognize the reason.

1.Plugin Conflict
2.Child Theme Related issue
3.CSS/JS Customization
4.Disabling Cache
5.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks