Constant Loading in Cornerstone

[TVBCOffice]

We have been battling over the last few months to do any edits to our site as we really struggle to get the cornerstone editor to load. It either constantly shows a loading screen or just shows a white page

All we would like to do is update pages without having to constantly battle to do so. We have tried everything on previous forum posts to no avail.

Please help.

[tristup]

Hi @TVBCOffice,

Thanks for reaching out.
I have checked your website and found the issue you described here. There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[TVBCOffice]

Hi there,

Thanks for the reply.

We have completed all the steps with no change.

Attached to this is the details to the staging site.

Please find a solution. Thanks

[prakash_s]

Hello @TVBCOffice,

I tried to investigate your settings but while checking the plugin conflict on your staging site got down, I tried to fix it but your given FTP details are not working I would suggest you log in through the FTP and access the directory wp-content/plugins/ and rename the “w3-total-cache” directory “w3-total-cache-test” and then let us know.

Please share the correct FTP details.

Thanks

[TVBCOffice]

Hi there,

The login details are for SFTP and not FTP. They work fine with SFTP.

The directory for w3 cache is already set to w3-total-cache-old

Thanks

[tristup]

Hi @TVBCOffice,

After a deep investigation, I found that the custom CSS code is hiding the DIV which shows the Builder output. I went ahead and commented out the specific code which resolves your issue. If you require the code, please use any specific selector class or id for further implementation.

Thanks