Conflict with Wordfence - site offline

[lorax]

Hey Team,
We’ve seen a conflict with Wordfence and the Pro theme twice now. Leads to a white screen - can’t even login. Have to disable Wordfence and the Pro theme in order to get in and troubleshoot. Errors are being thrown by Wordfence indicating something about the theme but I’m not sure what or why. Have you seen this issue before - I found an older thread from back in 2018 but the solution was to define ( ‘WP_MEMORY_LIMIT’, ‘1024M’ ); in WP Config which is no allowed on WP Engine where I host. Frankly, we shouldn’t have to raise the memory limit that high.

Any insights you can share/help with would be appreciated.

[ruenel]

Hello Gregg,

Thanks for writing in! Does it display any Error Message? I would recommend that you enable the WP Debug mode. You might be able to see an error message on the site right away. If not, the error log could reveal where the problem is originating.

Perhaps this can help as well:

• Common Issues (theme.co)

Best Regards.

[lorax]

Hey @ruenel,
Thanks for the reply and info. I’ll give that a go and let you know what I find. Appreciate it.

G

[ruenel]

You are most welcome, Gregg.