Conflict loading Cornerstone

Support
#1

Hi guys,

I recently updated the xtheme and cornerstone and now I can’t edit most of the pages. The following message appears:
“A conflict on the front end of your site has prevented the preview from loading.”

I’ve tried increasing the memory limit to 512Mib
I’ve tried disabling all plugins
I’ve tried resenting the .htaccess file
I’ve tried cleaning the cache

I would like to keep the website private, so I will put it in the secret note.
Any ideas what it could be?

#2

Hi there @cpfoods,

Thanks for writing in!

I’ve tried to login and check this for you, but receive an incorrect password error on the WP Login. In the mean time please try the following:

1: Disable all other plugins apart from Cornerstone and test if the editor then loads. If it does, reactivate plugins one by one until the editor breaks again. That then means plugin “ex” caused the issue.

2: If you have any caching plugins make sure they are deactivated for testing purposes and ensure all caches are cleared.

3: If you are using Cloudflare make sure it is in development mode. If you aren’t sure what cloudflare is, you can ignore this step.

4: Remove any custom CSS/JS added. A small syntax error will prevent the preview from loading.

Thanks!

#3

Hi,

I did everything that you said above without any luck. I just updated cornerstone and xtheme and still no luck.
I’ve updated the login details. Could you please try again

#4

Hi,

I was able to login to wordpress and can see there is a fatal error returned when trying to edit with cornerstone.

I would like to further investigate but the FTP login provided is not working.

Can you please double check and let us know.

Thanks

#5

Hi Thank you for your time. I’ve updated the FTP login

#6

It still doesn’t work. I tried accessing Cornerstone in a test page though and it loads but I don’t see styles applied to the element.

Please update your FTP credentials again.

Thanks

#7

Hi sorry about the delay. I didn’t realise that the network is locked down. Would you be able to provide your public IP address that you will be connecting to our FTP server from so we can allow it thru our firewall?

Thank you

#8

Hi There,

We cannot provide any specific IP because our staff located in different locations.

However by investigating this issue further, it seems that there is a conflict with the plugin WP News Feed Widget. After disabling it, I was able to load Cornerstone (check secure note).

If you’re still experiencing this issue, could you please enable WP_DEBUG on the wp-config.php file and let us know.

define('WP_DEBUG', true);

Thanks!

#9

I solved the problem. It was custom post type code :frowning:
WP_DEBUG was a great idea!
Thank you!

Rad

#10

Glad you’ve sorted it out.

Cheers!

#11

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