Conerstone wont load after upgrading to pro

[leestuar1]

We have upgraded from X to Pro but now Cornerstone will not load. We have tried on several different machines and browsers but still no joy

[tristup]

Hi @leestuar1,

Thanks for reaching out.
There might be some different reasons behind your reason, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue **if you have activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
8.Increasing PHP Memory Limit
9.Permalink

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[prakash_s]

Hello @tristup,

Thanks for sharing the login details I went ahead and checked your site settings it seems that the page builder is working fine on my end. it might be an issue with the browser cache I would suggest you please clear your browser cache and then recheck it again. I have tested it on Google Chrome version 115.0.5790.110. If the issue still persists please let us know.

Thanks