Conerstone Version 6.1.4 conflicts with plugin

[dean44]

Hi,

I just updated X Theme to version 9.1.4 and Cornerstone to Version 6.1.4 and am now having an issue when I try to edit one of my pages with Cornerstone it takes me to a grey screen and doesn’t do anything else.

Through the process of turning off all my plugins and slowly turning them on again I identified that the plugin " JWT Authentication for WP-API" is the one causing this issue because when I turn it off everything works fine. This plugin is very important to my site, is there anything I can do in order to fix this?

Thanks

[tristup]

Hi @dean44,

Thanks for reaching out.
There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
8.Increasing PHP Memory Limit
9.Permalink

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above help, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

NOTE: Please make sure that you are using the Latest version of X and the Cornerstone.

Thanks