Hallo, alle good fellows.
I have in a while binging trying to trobbelshot on a problem white Conerstone,
it load bud ther is nothin komming in the menu when i try to clik on a element, layout ore inspektor.
So i think my Conerstone is on a holly day, how do i get he back so i can work on oure relationship agen?
Best regreds
Bo
Hi Bo,
Can you please make sure that both X and Cornerstone are updated to avoid incompatibility issues?
If in case both are updated and the issue persists, please do check for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
If it is not coming from a plugin, please do share site URL and credentials inside a secure note so we can see your setup. Thank you.
Have you seen my secure note?
Best regrades
Bo
Hello Bo,
Thanks for providing the details.
I have tried to check your site but when I logged in using the details you have provided, the user is not an admin user:
Can you please set the user as an admin user so that we can access everything in the backend of your site and check it?
Thank you.
Hello Bo,
I have successfully logged in and created a test page. I do not have any issues in using Cornerstone.
Here is what I am seeing and check the test page URL in the secure note:
And please clear your browser cache too. You may use private browsing mode in testing your site to make sure that you are viewing the latest codes from the updates and not the cached version in your browser.
Hope this helps.
@ruenel
I have now loked in at at privat browsing and there is still no way to change Element, and so on
Hello Bo,
Thank for your response.
I have tried to login to your site again and checked some of your site page’s in Cornerstone but I am not able to replicated the issue that you mentioned.
Please see the screencast below:
Are you having this issue to all of your pages that are built using Cornerstone? If not, please let us know which pages specifically has the issue.
Also, please try to clear your browser cache as it might be something related to your browser and also try opening it in another browser,
Please let us know how it goes.
I have now made another user acount, and on that i can edit arything, like normal.
Shall i delete the acount i made for u ore is ther any thing that you will look on before i delete it? for your leaning?
Thanks for you surport.
//Bo
Hi Bo,
That’s weird, but we are glad things working on your end now. You can now delete or deactivate the account you made for us.
Thanks,
i agree, thanks for helping
//Bo
You’re most welcome, Bo.
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