Components not rendering properly in Cornerstone after Migration to HTML Storage

Hi there,

Just converted this (in dev) site to HTML Storage

image
… and One particular page (as shown below)… COMPONENTS that were previously displaying in Cornerstone just fine, are now not rendering properly (in Cornerstone) when editing that page, but are fine on the front end.

eg. In Cornerstone…

should look like this.

I have tried different browsers, cleared cache, private browser windows, cleared cornerstone system cache… still happening.

Also tried updating the page (with the components on it) by changing then changing back (the slected component)… and then it does appear / render properly… but then I save, go back out and back into CS editor again and its messed up again.

Definitely started happening right after converting to HTML storage in the Cornerstone config settings… and Multiple browsers, multiple components… looks buggy to me.

Always appreciate the support and ongoing product development… big thanks in advance from down under.
Please login and take a look, see private note.

Cheers
Simon

Hey Simon,

We’re currently investigating the issue. Please stay tuned.

Thank you.

1 Like

Hey folks… any progress?
You can play around with the copy of the affected page at “THEMECO Paul Jarman Music (Copy)”

Hi Simon,

We have investigated the issue and checked by adding new elements or deleting any existing elements and found the components started working while reloading the page stop loading. There might be
There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us narrow down the probable reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One service.
If none of the above helps, please copy your live site to a staging server so we can troubleshoot freely without breaking your live site.
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Thanks

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