Hi,
we need urgent assistance. every so often, like this morning, our components seem to loose all content which then affects all pages across our website which uses this component. Everytime we have to restore to previous backup to get data back. This is becoming a major issue and if this continues we’d have to start considering using a different website builder.
Does anyone else have such a problem and if so any solutions please.
Hi Leon,
Thanks for reaching out.
I have checked in my local environment but didn’t find the similar issue you described here. Also, there has been no such issue reported till now by others. It might be something at your end that causes that. To narrow down the cause, I would like to suggest troubleshooting the following common issue to help us recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you have activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of these help, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
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