Hi Themeco,
I’m Raffy, and I’m working on this project https://montessoriminds.vic.edu.au/hoppers-crossing/
I’m just letting you know that there’s a problem in the component, I’m creating a new component from the scratch and it’s not letting to create one, not sure what going on but it keeps on showing errors, the editor sometimes it froze, and I need to refresh the browser, it’s kind of annoying, thanks for the help and i hope the developer will fix this.
Cheers
Hey Raffy,
Thank you for reaching out. Components failing specifically on a subfolder installation usually points to a URL configuration mismatch rather than a fault with Components themselves, so the steps below are aimed at confirming that.
Step 1: Quick Check
Confirm PHP version is 8.1+.
Confirm Pro/X and Cornerstone are updated to the latest versions, and please post both version numbers.
Step 2: Troubleshooting
Check your two address settings – go to Settings > General and note both the WordPress Address (URL) and the Site Address (URL). The builder derives its internal routing from the Site Address, so if these do not match the path you actually browse the site at, the editor will request the wrong URLs and fail in exactly this way. Please paste both values in your reply, along with the full URL you use to reach the site.
Test the REST API directly – open https://your-domain.com/your-subfolder/wp-json/themeco in a browser. A JSON response confirms the routes are reachable at the correct path. A 404, a redirect, or an HTML error page indicates the builder cannot reach its endpoints, which would explain the errors and freezing. Please tell us what you see.
Capture the failing request – open the affected page in Cornerstone, press F12, and select the Console and Network tabs before reproducing the error. Please provide the exact error text, and the URL and status code of any failing request. This will show us immediately whether the subfolder path is being dropped or duplicated.
Re-save your permalinks – go to Settings > Permalinks and click Save Changes without altering anything. This flushes the rewrite rules, which can be left stale on a subfolder install after a move.
Step 3: If the issue persists
Please provide your System Info (WP Admin > Cornerstone > System Info) together with the console and network output. If the site sits behind a reverse proxy or is served from a subfolder of a different domain, please mention that, as it changes the diagnosis.
We would be happy to double check your site if we can log in. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site
To know how to create a secure note, please check this out: How The Forum Works
Best Regards.
hi @ruenel,
Thanks for getting back to me, I created a secure note, please check, the errors are getting worst, I added one more component in my home page and I’m only seeing white page and error messages in the home page.
This one has no component but it’s showing errors
https://montessoriminds.vic.edu.au/hoppers-crossing/curriculum/
This one is working, but i can’t edit the component I created
Thanks for the help
Hi Raffy,
Opening the page below returns a blank screen, which indicates a 500 internal server error rather than a display issue:
https://montessoriminds.vic.edu.au/hoppers-crossing/curriculum/
A 500 error on a single page is most often caused by the server running out of time or memory while rendering it. Kindly review your server settings — the relevant URL is in the secure note below — and increase the following values:
If the page still returns an error after those changes, please enable WordPress debugging so we can see the underlying cause. Add the following to wp-config.php above the “stop editing” line, reload the page once, then send us the most recent entries from /wp-content/debug.log:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
Please set WP_DEBUG back to false once we have the error message.
Debugging in WordPress — official reference for these constants
Themeco Documentation — search “Increasing PHP Memory Limit”
Regards
Thank you, @ruelnel, for bringing out the misery within me 
You are most welcome, Raffy.