Comments left on blog posts not appearing

Support
#1

Hello,

I have had an issue with comments on blog posts not appearing the last couple of weeks.

My site is hosted by GoDaddy and the only way to get the comments by users to appear on the page is by logging into WP-Admin, then going to the top toolbar and then GoDaddy -> Flush Cache. After doing this, the comments will appear.

The comments are always visible in the Comments section of the wordpress dashboard, just not on the web page itself until I do the Flush cache bit.

I realize this seems more a hosting server side issue, but I thought there was a way in html to tell the server never to cache the contents of the page. Do you have a setting for this by chance? Or a way to tell the server after a comment is submitted to indicate the page has changed so it won’t just use cached content?

This only started happening the last couple of weeks. I tried upgrading cornerstone and X to latest versions but that did not help. All spam controls being disabled do not help either.

ON a side note,I noticed that Themeco does WP hosting now. Is this correct? If so, do you help migrate a WP site hosted on godaddy to themeco?

Thanks.

#2

Hello @montyp,

Thanks for asking. :slight_smile:

You can take a look at following post to exclude page from cache:

https://www.itsupportguides.com/knowledge-base/wordpress/w3-total-cache-how-to-exclude-posts-and-pages/

However, problem might be causing because of following reasons as well:

  1. Please make sure you are using PHP version 7 or above. You can take a look at following article for server requirements. https://wordpress.org/about/requirements/
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

We were providing hosting services but that product and service offering has been closed now. We no longer provide hosting services.

Thanks.

#3

Thanks Prasant for the information and suggestions.

I upgraded PHP to 7.2 so will see how that works.

I don’t see a performance -> Page cache option in my Wordpress dashboard, but I’ll keep looking around for it.

That’s a bummer about the hosting services. I’ll do some research on the best ones out there and go from there.

Thanks again!

#4

You are most welcome. :slight_smile:

#5

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