Comments font-size

Support
#1

I was hoping you could help me. I have been having issues with my comments. All of the fields were displaying text with a huge font and your support threads were not resolving the issues. I am using Ethos. I finally was able to control the size with some entries through trial and error.
#reply-title { font-size: 70%; }
#comment { font-size: 50% }
#author { font-size: 20px; }
#email { font-size: 20px; }
#url { font-size: 20px; }

Three issues. First is that I cannot seem to figure out how to control the font-size for the / logged in as / log out? / field.
The second is of more importance. I have 2 comments on a post that remain with the huge font display. Why is this not being updated with the changes that I have made?
And third issue that just surfaced is that I am getting a " you are posting too fast. slow down " error when I try to post a comment to test. I had someone else at another location test with same result.
This is very concerning to me. The whole concept of a blog is to get feedback. I am the admin and owner and it has been blocking me out for well over an hour now. Not using any spam plugins. There is no extra spam in my email folder. I was using single word to test but have stopped doing this. Can you please explain what is happening and help me to fix this?
John

#2

Hello There,

Thanks for writing in!

Regretfully we cannot check your site because the given credentials is not working for us. It seems that the username and password is invalid. Could you please double check it?

1.) The font size can be controlled and should be set in X > Launch > Options > Typography. Please set the font size for the Body and Content and the Headings section.

2.) I have tried to locate a post or page where I can find the comments to investigate. Could you please send us the url of the page in questioned?

3.) This is related to comment flood prevention feature in WordPress. For related thread, please check this out:
https://en.forums.wordpress.com/topic/you-are-posting-comments-too-quickly-slow-down-2

Hope this helps. Please let us know how it goes.

#3

The user name and password issue has been resolved. The post in question is: http://lonecypressworkshop.com/2017/07/10/for-rent-old-soul/
All of the issues remain as first stated.
I do not want to make global changes through customizer. Just want to know how to change the font size in the ’ logged in as… and the log out? ’ line.
And for the posting too quickly issue, please do not just tell me something i do not understand. Explain it and give me detailed instructions on how to fix it. I do not want to disable comment-flood-prevention. I would like it corrected and working as it should. Both of your links have no relation to the problems I am experiencing.
Can someone please help me with these issues?
John

#4

Hello John,

The logged in as..... and the log out lines were taking the font size from X > Launch > Options > Typography > Root Font Size. If you want to change the font size only for this two lines, please add the following CSS code in the X > Launch > Theme Options > Global CSS (http://prntscr.com/evui3r)

p.logged-in-as {
    font-size: 20px;
}

Feel free to change the font size as needed.

#5

Thank you for the response. It is working and what was what I was looking for.
but…
You did not address the huge fonts with the older comments on the particular post
and…
I continue to receive the posting too fast error.
It is bad enough to have to wait 24 - 48 hours for a response, every single time, but can you at least address the issues in the ticket until they are resolved?
The huge font is not particularly an emergency, but not having the ability to comment on a post is for a new site attempting to attract people. If I don’t respond as I am doing now, I have no idea if these issues are being looked at or have been discarded as unimportant. They are NOT unimportant to me.
Can you tell me how to contact someone in a position of authority to bring this to their attention? This is happening way too often and is an obstacle to the development of my project.
Thanks
John

#6

Hello There,

Thanks for updating in!

posting too fast error

With regards to the huge fonts, that is because you have set your base font as 40px. If you do not want to change this, only want to reduce the font size within the comments area, you can try using this code:

.x-comments-area {
    font-size: 24px;
}

This will be a new base font of all the text within the comments section.

Hope this helps.

#7

I am sorry but we are not communicating properly.

I have fixed the comments font-size, at least as far as the input on the post page. Your suggestion did not work.

 #comment { font-size: 50% } seems to have fixed it. Which I already noted in my initial comment. I believe you need to re-read the ticket from the beginning.

I cannot test because I continue to receive the error you yourself have sent a screen shot of. How do I get rid of that error? I have asked multiple times now and you are not addressing the issue. This is a serious problem and needs to be resolved immediately. I do not believe that this has anything to do with discussion settings. I am including the settings.

but the older comments remain with a huge font. How do I reduce the size of those older post comments? The changes fixed the current display and I am assuming the new comments as well but the older ones, already made, do not change with the new code.

#8

Hello There,

Thank you for updating in!

1.) My suggested css will reduce the size of those older post comments.

.x-comments-area {
    font-size: 24px;
}

Please apply it and check this page: http://lonecypressworkshop.com/2017/07/10/for-rent-old-soul/
It should look like this:
https://image.prntscr.com/image/jQ9XPw9iRH6RIrSa5lQ3Sw.png

2.) And for the error, this is coming from your WordPress setting and not because of X theme. I would recommend that you switch to the default Twenty Seventeen theme and test it. If you still getting the same error, please disable “Comment must be manually approved” in Settings > Discussion. Because of this settings, each of the comments approval and if your comments weren’t approved yet, you can not post any comments at the moment which may have caused the error. And also, please enable the “Comment author must have a previously approved comment” setting so that those users you already have approved comments will get their new comments get posted immediately.

Hope this helps.

#9

The font size issue seems to have been resolved. I don’t understand why this was not suggested with my first request which was now 2 weeks ago. But thanks for the resolution.
I still cannot post comments on any articles. I removed the must manually approve comments checkmark and now it does not say that you are posting too fast. It says ERROR: The comment could not be saved. Please try again later. But still cannot post.
I DO NOT want to leave this field unchecked. I want ALL comments to be approved. And are you saying that if one comment has not been approved then NO ONE can post another comment, on ANY article, until that is approved? That would be ridiculous if true. And I DO NOT want to allow any user that has an approved comment in the past to be able to post comments without new approvals on new comments. You have me removing all the safeguards in the software just to get it to work? That makes no sense.
Can you please direct your attention to the posting errors and help me get the site working properly?
Thanks
John

#10

Hello John,

As I have said in my previous reply, this error is coming from WordPress itself and not because of X theme. I would recommend that you switch to the default Twenty Seventeen theme and test it.

Did you do anything to the settings? I added several comments and it is posted on the page.

You won’t be seeing it on the page now because I have removed it after seeing the comments reply without the error.

Please let us know how it goes.

#11

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.