Comments area isn't showing up

Support
#1

I have turned them on under settings discussion. And I haven’t turned them off in individual posts. I also don’t have the box checked for only allowing comments for a certain period of time.

This is for X theme with the integrity stack.

#2

Hi There,

Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

Thank you.

#3
#4

Hi there,

Please check if the comments are enabled in the single posts. You can see this option in Screen Options > Discussion

If these options are already enabled, please provide us with the admin and FTP details in a Secure Note of your site so that we could check this further.

#5

I don’t have those options on my posts. Is it because I am using a child theme?

#6

Hi There,

It couldn’t be the child theme.

Could you please provide us with your admin account(via Secure Note button) so we can take a closer look?

Thanks.

#7

Ok I will do that here in a secure note

#8

Hi There,

Thank you for the credentials. I can see you have enabled Facebook Comments Addon. Since that is enabled, it will handle post comments now. Comments is not showing because of errors.
fbevents.js:24 Facebook Pixel Error: Error: [ID:1670617756560952] An invalid email address was specified for 'em'. This data will not be sent with any events for this Pixel.
Please fix that error first and check again after.

#9

I want to use normal comments. Facebook comments are not enabled. I deactivated the plugin so there is no confusion.

#10

Hi There,

Please remove the custom code for the comments from the functions.php file.

Let us know how it goes!

#11

That seems to have fixed it. Is it normal that the comments go to the login page for wordpress? Is there a way to leave a comment on the page?

For example, here: https://jordanarsenault.com/projects/food-project-eating-clean/ you have to click login and go to another page rather than fill out the info on that page.

#12

Hey @looktothesouth,

Thanks for writing in! I just went to your webpage and was able to add a test post anonymously without needing to login. If you’re wanting to tweak how users interact with your website, I would recommend going to Settings → Discussion in the WordPress admin and having a look through how things are configured on your end and see if they’re to your liking. There you can specify things like:

  • Comment author must fill out name and email
  • Users must be registered and logged in to comment
  • And much more…

Hopefully that helps to point you in the right direction, cheers!

#13

Ok great, thanks for the help!

#14

You’re welcome! :slight_smile: