Column display issue

Support
#1

I’ve got a single-page website I’m working on and have several rows with columns in them. When I’m working on the site and logged in, I can see everything laying out just fine. But when I check in a different browser, everything is laid out in a single column. I made sure to check the layout on the breakpoints and I can’t see an issue with them. I’ll send a link in a private note.

#2

Hi Zach,

Thank you for reaching out to us. I checked your site and the first thing I noticed is that the content of your site is being served by the cache this could be a cache issue as you’re seeing correct layout in content builder. Clear all caches including browser cache then deactivate your caching plugin and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services (see https://theme.co/docs/common-issues#disabling-cache)

If the issue persists then please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/docs/version-compatibility. Please follow the best practices when updating your theme and plugins. See https://theme.co/docs/product-updates for more details.

  2. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  3. Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme if using (take a backup of your custom code before removing).

If you still have problems then please get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks!

#3

Ugh, I can’t believe I didn’t think to clear my cache- web design 101!

Yeah, that fixed it. Thanks for the help! The support you guys provide with this theme is truly outstanding.

#4

You’re welcome, Zach. Glad to hear clearing the cache fixed the issue.

#5

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