Colors Aren't Being Brought in With Page Layout Presets

I’m in the process of moving pages from an old website over to a new one. I used Pro in the last website and I’m using it for the new website as well. The quickest way to do the move was to save the pages as Presets (templates) then download them and upload them to the new site.

When I then use those presets for the page on the new site everything seems to work really well ACCEPT the colors. Whether it’s buttons or text, the colors are not being brought over. Instead, they seem to default to “transparent” making them all invisible.

This seems to happen on certain text (not all text). It also seems to happen on buttons. My guess was that it’s happening on text that is being pulled from the old color library. So I updated the new color library with the same colors from the old one, and even made sure they were named the same. That didn’t seem to have any effect. It’s not a huge deal to go through and update all the colors by hand, but it’s time consuming for sure.

Any help would be appreciated, thanks!

2021-02-04_9-38-58

In the first image the top two lines of text that are white, were transparent until I changed them to white. You can see the 3 buttons that are transparent, as well as the line of text below that that is also transparent. However, the large icons seemed to work fine. I’m confused!

Hi Tyler,

Thanks for reaching out.
There might be a few different reasons, I have tried to assume a few of them.

  1. Version difference between the two sites from where you are importing the layout and where you are importing it. If that is the case, please make the version similar for both the server and check once.

  2. Theme might be some plugin conflict in the server where you are importing it. I would request you troubleshoot plugin conflict, to check.

If that does not help, please provide the imported template file and mention your server ( from where you are importing ) version to test at our end. I would also request you to share the credentials for both the server to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

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