Color settings of scrolling buttons not working with preset colors

Support
#1

It seems that the color settings of the scrolling buttons (color, background color, base and interactive) in a header or footer bar are not working if you select a preset color. It does work when selecting a color on the color map or entering a code. No big deal, although it took me some time to figure out what was happening. Thought I should let you know though.
Cheers,
Patrick

#2

Hi Patrick,

Thank you for writing in but I am not entirely certain of the issue, can you provide us a screencast so we can understand it better and try to replicate it on our end?

In the meantime, please do the following:

  • Check the version of Theme and Envira Gallery that you have, make sure they are compatible version (version compatibility)
  • Clear all your caching features (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors.
  • Do Testing for Plugin Conflict, it is possible that there is a plugin conflict causing this issue.

Let us know how it goes,
Cheers

#3

OK, let me try to explain this better. This is not about any plugin. It is about a PRO header bar.

Here is how to get to the issue:
PRO Header -> Bar -> Content scrolling ON -> set the color for the scrolling buttons
If you select a preset color that you have set in the color manager, the button won’t take that color. E.g. You can see in the first screen shot, I selected a Teal color from the color manager for the background. The button did not take it. And yes, I have tried all the usual “try this first” procedures, such as reloading the page, clearing the cache, clearing the style cache, …

If you select a color from the color map or enter a color code directly in the field, then it does work. See the second screen shot.

Hope this makes it clear.
Patrick

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#4

Hi Patrick,

We couldn’t replicate this issue on our end! Would you mind sharing your admin credentials so that we can check your install? To do that, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

secure-note
secure-note1040×250 15.3 KB

Thank you.

#5

Added the secure note. No rush though as I have a work around. Just wanted to let you know as I think it might be a little bug in the software…

#6

Hello Patrick,

I tried to access your site’s dashboard but the given credentials are not working on my end. Please recheck and send us again.

Thanks

#7

Sorry, my mistake. They should work now.

#8

Hi Patrick,

Unfortunately, the updated password still not working. Please double check and update it with the correct one.

Thank you.

#9

Reset the PW and tried it myself this time.
New PW in a new secure note.
Hopefully you can get in this time.

#10

Hi Patrick,

Thank you for the clarification and for reporting this, I can confirm this is a bug I’ve submitted this to our issue tracker so the developers will be made aware of it.

Cheers,

#12

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