When the menu is resized on my site the collapsable menu is no longer accessible and checking out the site on mobile (especially in Chrome) has none of the links working. Any ideas how I can resolve this?
Hello Hugo,
Thanks for writing in!
You are having this issue because you are using the old version of the X theme (5.2.5) and the Cornerstone plugin is not active. Please make sure that you are up to date. Our latest versions are:
- X theme 9.1.4
- Cornerstone 6.1.4
- WP core 5.9
- PHP 7.4
You can check out the rest of the compatible versions on this documentation:
And by way, always make sure that the Cornerstone plugin is active because all of the theme features are dependent on the plugin.
Best Regards.
Problem still remaining the same and Cornerstone refuses to launch. Now the content doesn’t populate on the frontpage either.
Turned out disabling a JQuery optimizer allowed the content to re-populate but the menu still doesn’t function properly or expand when clicked on. Applies to mobile and smaller browser window. Cornerstone also won’t open despite being running at its latest update and server requirements met.
Hello Hugo,
There are several JS error in the console. Have you cleared all your caches? Please troubleshoot with the most common issues that may have caused this issue.
- Testing For Theme Related Issue
- Testing For Plugin Conflict
- Theme Update
- Child Theme
- Disabling Cache
- Disabling Cdn
- Permalinks
- Version Compatibility
If this is not helping, please provide us your WP credentials so we can investigate further. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
To know how to create a secure note, please check this out: How The Forum Works
Best Regards.
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