Cloud design not loading

[adchristo]

Hi there

I am not able to load a template or use the cornestone editing tool. I just get the circular loading graphic. please can you assist me setting up my site.

[prakash_s]

Hello Adam,
Thanks for writing to us.
I recommend the following troubleshooting about your demo import.

1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit

I recommend increasing the following server settings to the specified value or larger. Please consult to your web host for all these server settings

PHP configuration recommended

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

Recommended MySQL configuration

max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

Please ask your web host to enable allow_url_fope n. The value must be On in order for your server to receive data from our server.

After all the server settings configured properly please follow these steps.

1. Temporarily disable ConvertPlus while importing the demo content.
2. After the import is done then activate it again

Hope that helps.
Thanks