Closing off Canvas Modal from link in iframe within the modal

[mmelton12]

Hi,

I am having trouble with this- if you take a look at the following page:
https://mattm37.sg-host.com -

Begin Assessment (This opens a modal that has an iframe embed of a standalone page https://mattm37.sg-host.com/erpcalculator). Cruise through assessment (you can leave all answers empty, and skip entering email). The next screen that shows up is results with a link “close calculator” - This is the link that I need to have close the modal when clicked.

Thanks for the help!

-Matt

[christopher]

Hi Matt,

Unfortunately, you can not access the content of the iFrame and then force the content to do a change in the parent window.

Consider the iFrame as a black box that you can not access inside.

This is considered as a customization request and outside of our support scope. You will need to hire a developer to implement such a feature.

Thank you for your understanding.

[mmelton12]

I’m confused- your message says not possible, but there’s a callout below that saying its outside the scope of support and developer could do it.

So I’m kind of curious - which is it? Also curious why some users get tremendous amount of “outside the scope of support” yet provide very helpful javascript / jquery methods to try, but I’m left with a “thanks for understanding” message.

Thanks,
Matt

[nabeel]

Hey Matt,

This is correct:

You can not access the content of the iframe and then force the content to do a change in the parent window.

so achieving what you have in mind seems impossible with JavaScript or jQuery. All queries related to custom development are outside of our support scope, for any possibility of a feature that could be done through custom development, you will need to hire a developer.

Hope this explains!