"Close" icon for any off-screen or modal dialog not showing right

Support
#1

The “close” icon on ANY modal or off-screen element is not showing half the “X” symbol.

It is a global, theme-wide issue.

I am curious whether anyone else uses any “Pro” theme elements at all, as this is something you can’t miss, really.

Get it fixed please.

Theme: Pro 1.2.3

#2

Hi @Askeam,

Thanks for writing in.

I will forward this issue to our developer after I confirm this issue on our setup. Please share us your URL so we could check your and replicate this issue on our setup.

Thanks.

#3

Thank you, Nico. There is no need to access my site. Any site created with Pro 1.2.3 has this issue. It is a generic QA problem. You really need to address recent number of events starting from entire sites’ content being deleted because your own code frowns at your own old plugins down to Wordpress database management issues with Pro crashing my Wordpress installation yesterday because Pro did not release access privileges properly after accessing database for editing.

For now, just fix this closing “X” issue and hire new QA staff :-). Closing “X” works fine on anything earlier than Pro 1.2.

#4

Any chance we can get this fixed? Any site with off-screen navigation is affected.

#5

Hello There,

Thanks for updating in! Please understand that we cannot fix anything if we cannot see the issue. Are you referring to this X symbol (https://prnt.sc/gxao9j)?
https://image.prntscr.com/image/o67eNsNTSw_OTM1W6-YxIA.png

This is the very first thread that mentioned about the X symbol. Nico asked your url because we always want to actually look for the issue and figure out what might have caused it. We can only confirm it if it is a bug unless we have taken further investigation.

Thank you for your kind understanding once again.

#6

Sure. That’s the one.
It misses half of that X on any OS or browser I looked at it.

#7

Hello There,

Thanks for updating in! The closing is perfectly fine. It is just that your chosen font Exo 2 is displaying the X differently. Please try to change the font to Lato or any other font and you’ll see the difference.

Please let us know how it goes.

1 Like
#8

Thank you RueNel.

This is something I would not have guessed in a million years. I assumed “X” was drawn as a primitive, not as a text item.

Thank you. It was it. I will keep Exo 2 font, as I’ve chosen this font for a reason, but I will over-wright the “X” sign with custom CSS to use a different font family.

Thank you for a solution. All good.

Best,

Anton.

#9

You’re welcome! :slight_smile: