My client hadn’t updated the site since Pro version 2.2 I think and their site is broken. After updating to the newest Pro version it’s still broken. Can someone help me figure out what went wrong? How can I fix it for them?
site is https://fixmygateaustin.com
Hello @emosamurai,
Thanks for writing in!
After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
And please clear your browser cache too. You may use private browsing mode in testing your site to make sure that you are viewing the latest codes from the updates and not the cached version in your browser.
Since you are using SiteGround, could you please disable the SuperCacher in your hosting panel? The SuperCacher is developed by SiteGround exclusively for their customers. It increases the number of hits a site can handle and boosts the website loading speed. The SuperCacher includes 4 different caching options for maximum optimization of your websites. You can access the tool by clicking on the SuperCacher icon in your cPanel.
For more information about this, please check it out here: https://www.siteground.com/tutorials/supercacher/supercacher_intro.htm
Hope this helps.
Thank you so much! I’ll go and disable the SuperCacher.
Really appreciate the help!
Sounds good! Once that’s done hopefully things will appear properly again, otherwise just let us know if there are outstanding issues and we can take another look and advise further.
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