Hi,
I’m adding a classic video player and inserting the youtube link, but i’m only getting a white box. Could you please assist?
Hi @GenP,
Thanks for reaching out.
I have checked the Classic Video element with the Youtube video link and it worked perfectly. It seems there might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you have activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above help, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
– Specific Page where you are having this problem
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Thanks
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