Classic Text works but not Text element

[hanagroup]

I’ve been pulling my hair out for quite a while on this problem. The site is using the latest version of Cornerstone and the X Theme. When I update the text inside the Classic text, it works. However, when I drag a new Text element, I am able to put the text, I can see the content inside the Edit but not in a live mode.

Can you shed some light on this? I read the forums and cleared the cache on the browser and on the server. Actually, turned off on super cache on the server.

Thank you.

[friech]

Hi @hanagroup,

Thank you for writing in, if the site is in X theme, make sure the X theme and Cornerstone are on a compatible version, one sure thing to do this is to update both X and Cornerstone to the latest version (8.3.3 / 5.3.3 respectively).

How to Update | Themeco Docs

If the issue persists, please provide us login credentials on a “Secure Note” so we can take a closer look.

Cheers,

[ruenel]

Hello Ed Cho,

You are still using X 4.5.2. You will need to update your X theme to version 8.3.3.

You may need to update the X theme which you have renamed into milneinstitute manually. Please check out this documentation to know how to update the theme manually:

• https://theme.co/docs/how-to-update#how-to-perform-a-manual-update

Best Regards.

[hanagroup]

I am really confused.
I have a x child theme and the main theme installed is version 8.1.5, not 4.5.2 as the site shows.

So, my questions are:

1. why didn’t the auto updater work?

2. When I tried the updating using the Wordpress theme updater using the Add New, there was no option to over-rider the current theme. Only thing I can do is to add a new theme. The new theme “X”, 8.3.3 showed up as one of the themes but now I have 2 different versions of the X themes, 8.1.5 and 8.3.3. When I delete the folder containing the 8.1.5 version, then the child theme styles are all whacked out.

So, the question is, how do I make the child theme to recognize the 8.3.3 version as the main one. The child theme is looking for a folder called “milneinstitute” which contained the 8.1.5 version.

3. After failing the above methods, I tried the ftp uploads. Deleted all the files and folders that are inside the existing folder which contains 8.1.5, “milneinstitute”, I then uploaded the full contents of the x.zip (v 8.3.3) after unzipping the folder. When everything was successfully uploaded, the child theme is not recognizing the main theme.

So, I followed all given theme update procedures and none is fully successful. I would very much appreciate a serious consideration.

Thank you.

[friech]

Hi @hanagroup,

Yes, you’re right the issue is your child theme does not recognize its parent x theme. It can be easily resolved by editing the child theme style.css file and change this line Template: milneinstitute to Template: x

However, this is not your biggest issue. Your biggest issue would be if these customizations you have on the child theme will cause a conflict on the latest version, so you need to audit these customizations first and see which needs to be retail and which needs to be updated to adhere to the latest version. Regretfully we can not provide support for these customizations and you need to test this on your own.

I advise you to keep the live site intact for now, and set up a staging server to clone the site, and then do the updating on the staging site first so you can troubleshoot it properly when an issue with those child themes occurs.

How to Clone a WordPress Site in 7 Easy Steps

Another thing, do not rename the x folder to something else, just keep it as x or the child theme or other dependent things won’t find it, causing unforeseen issues.

Let us know how it goes,
Cheers