Classic rev slider has stopped working

Support
#1

Hi,

I have two rev sliders on my homepage. A full-screen one (which is working fine) and one further down the page, which is in a window. This is using the classic rev slider extension (which is now not working).

You can see this on my home page - https://www.visionphoto.co.uk

Can you help me to get this working again? I am not sure what has caused this.

Regards,

Mark

#2

Hello @Pixel8r

Thanks for writing to us.

There might be a few different reasons for this issue, I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing for Plugin Conflict
  2. CSS/JS Customization
  3. Version Compatibility
  4. Disabling Cache

If none of these above work for you and issue still persist please let us know. It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details of your staging site installation.

  • Staging WordPress Login URL
  • Staging website Admin level username and password

Thanks

#3

Thanks for your reply. I have worked out there is a problem with Lazy Load of images within the SG Optimiser cache plugin. I am on their tech support to get this resolved.

Will report the solution here when I find it.

#4

You are most welcome!

#5

Just to let you know I have resolved this issue myself.

I went into Rev Slider and looked at the settings and it appeared that the slider had been set to “No lazy load”. I switched it back to “smart” and also turned on lazy load in the SG cache. Now all working properly again.

#6

Hi @Pixel8r,

We are just glad that you have figured it out a way to correct the said issue.
Thanks for letting us know!

Best Regards.

#7

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