Classic Custom Headline not showing in Backend, showing in Frontend

Support
#1

Since the last update my Headlines aren’t showing in the Wordpress backend, I see only a grey striped area with an animated spinning icon. In the frontend though, everything looks normal. See screenshot (left side: backend view, right side: frontend view):

#2

Hi ElmarFrank,

Please try the following and let me know what you will get:

  1. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Remove custom CSS and Javascript from the options or Child Theme and test the case.

If none of these helped, then please provide us with WordPress Dashboard login details in a “Secure Note” so we can investigate this issue.

Thanks.

#3

Secure note is there. Thanks!

#4

Hi,

Please remove <hr> tag in your Custom Headline.
Use the line element instead.

Thanks

#5

Thanks, that helped!

1 Like
#6