Classic Counter and Classic Slider issues

[steben1]

Hi,

Since one of the last updates I noticed that:

1. the classic counter displays 0 instead of rapidly incrementing to 1000 (which is my chosen “ending number” in the dedicated field).

2. The classic slider’s slide heights are truncated to about 87px height, instead of auto height depending on each image.

The url is: https://fiveoclockjazzgroup.fr/presentation/

Here is a screenshot of the “shows” section where the 2 abovementioned elements are located:

Please tell me if you need a Wordpress access to help solving the problem.

Many thanks in advance
Best regards, Stephane

[prakash_s]

Hello @steben1,

Thanks for writing to us.

It seems that there might be an issue of plugin conflict. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

1. Testing For Theme Related Issue
2. Testing For Plugin Conflict
3. Theme Update
4. Child Theme
5. Css/Js Customization
6. Disabling Cache
7. Disabling Cdn
8. Permalinks
9. Version Compatibility

If none of those work, It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

• WordPress Login URL
• Admin level username and password
• FTP Details

You can find the Secure Note button at the bottom of your posts

Thanks