Classic carousel is no longer showing up

[danieldownard]

We are using classic carousel and it’s no longer showing on the front end of the website. If I go to edit the global block it’s located in, I see the classic carousel element and the items within it.

I’ve confirmed I’m running the most up to date version of X and Cornerstone.
X theme - Version: 8.1.5
Cornerstone - Version 5.1.5

I’ve cleared the cache and am not running any java script optimizations on the page.

Any thoughts on getting this working?

[danieldownard]

Just following up on this, haven’t gotten any reply. Thank you.

[tristup]

Hi @danieldownard,

A self reply will push the thread to the bottom of the forum, and that is why you are getting a delayed reply. I have checked the sites are listed in your Themeco account and found most of the sites are showing some security issues implied by the Cloudfare.

I would suggest you provide login credentials without IP restrictions for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– Specific page URL where you are having this issue.
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[prakash_s]

Hello @danieldownard,

We do not have any element called “Classic Carousel” It seems that you are using “Cornerstone Power Pack” plugin that is adding the “Classic Carousel” element. I would suggest you contact the plugin author who can assist you with your concern. Please note that we don’t provide any third-party plugin support. It is out of the support scope.

Thanks for understanding